CRINGE-FREE
Workshops for
client-facing pros
We help client-facing professionals communicate with confidence and connect with anyone without walking on eggshells.
“They were very appreciative of the practical tips for relating to their clients. This made it feel more like a professional development session than ‘another diversity lecture’ for those that are less receptive.”
Our Workshops Build Trust, Reduce Risk, and Strengthen Client Relationships
Our sessions are always:
• Interactive and practical
• Scenario-based
• Immediately applicable
• Designed for sales, service, and client-facing roles
Our Approach: The ARC Method®
A simple, human-centered framework your team can use in any conversation:
A — Ask. Get clarity. Reduce assumptions. Use curiosity to open communication.
R — Respect. Listen to understand. Respond with presence, not performance.
C — Connect. Link what you’ve heard to next steps that build trust.
Every workshop in our curriculum reinforces this approach. ARC is what makes our sessions practical, repeatable, and relevant in real client-facing moments.
Fun Fact!
Before founding Equality Institute, our founder Bernadette Smith spent over a decade as a pioneering, high-end, LGBTQ+ wedding planner, leading teams through some of the most emotionally complex, culturally diverse moments people will ever experience. That background taught her how trust is built—and lost—in seconds. Her unique experiences shape how we teach people to communicate well when it really counts.
PATHWAY 1: Inclusive Communication FoundationS
Build essential skills for communicating clearly and confidently with anyone.
Workshops in This Pathway:
Inclusive Communication Essentials
Inclusive Language for Everyday Client Interactions
Cultural Awareness for Modern Business
OPTIONAL ADD-ON WORKSHOP
Born This Way: Leverage Your Identity for Professional Confidence
A powerful confidence-building session perfect for ERGs, leadership cohorts, and team offsites.
Not part of a pathway
Works as a morale boost or leadership development module
Can be paired with any workshop or keynote
PATHWAY 2: Trust Across Difference
Applied skills to build trust with diverse clients in real-world scenarios.
Workshops in This Pathway:
Confident LGBTQ+ Inclusion for Client-Facing Teams
Families, Relationships, and Assumptions in Client Conversations
Disability Inclusion that Builds Client Trust
Navigating Challenging Client Moments with the ARC Method®
HOW WE DELIVER
Flexible Formats for Every Team
60–90 minute workshop
Half-day formats
Multi-session series
Virtual or in-person
Includes scenarios customized to your industry
Custom micro-learning development available
all workshops
WHY OUR WORKSHOPS WORK
Built for real client-facing moments
Practical language and scripts
ARC Method® integration
Respect-based, shame-free approach
Trusted by Fortune 500 companies
Custom Workshop Design for Your Team
No two organizations face the same inclusion challenges. That’s why our team works closely with you to design a program that meets your specific goals — whether it’s improving client interactions, supporting employee resource groups, or strengthening leadership alignment.
Workshops can be delivered:
In-person or virtually
In English or Spanish
As single sessions or multi-part learning series
We help your people speak with confidence, listen with respect, and connect with purpose — the foundation of lasting inclusion.
Looking to train your teams at scale?
We are your one-stop partner for custom learning. We manage every step of the development process so you don’t have to. We specialize in impactful micro-learning. Whether you need a single module or a full learning pathway, we partner with you to design content that reflects your people, your values, and your real-world challenges. Learn more →
Outcomes You Can Expect
Participants walk away with:
Clear, actionable steps for inclusive communication
Greater confidence handling diverse client interactions
A shared framework (ARC Method®) for respectful dialogue
Improved trust and collaboration across teams
Practical skills that drive long-term culture change
Frequently Asked Questions (FAQ)
Who are Equality Institute workshops designed for?
They’re built for client-facing professionals — sales, service, and leadership teams who want to strengthen relationships through inclusion and authenticity.
Can the workshops be customized to our company or industry?
Yes. Every workshop can be tailored to your team’s goals, size, and challenges. We collaborate with you to ensure relevance and real-world impact.
Are these workshops available virtually?
Absolutely. Our virtual workshops are interactive, engaging, and proven to keep participants connected and involved from start to finish.
How long is each session?
Workshops typically range from 60 to 120 minutes, depending on your schedule and learning objectives. Multi-session learning paths are also available.
What makes your workshops different from traditional training?
We focus on connection, not correction. Instead of lectures or guilt-based messaging, our sessions use humor, storytelling, and the ARC Method® to inspire confident, authentic action.