Inclusive Language for Everyday Client Interactions

Practical, everyday language habits build trust. Inclusive language isn’t about memorizing terminology—it’s about choosing words that feel accurate, respectful, and natural. Small adjustments help avoid assumptions and reduce awkwardness.

Participants learn how to:

• remove unnecessary gender from greetings and interactions

• use people-first or identity-first language appropriately

• swap out common phrases that unintentionally cause harm

• avoid assumptions about families, partners, or identity

• repair quickly and respectfully when language misses the mark