Talk This Way: The Essentials of Inclusive Connection

Written By Bernadette Smith

Build clarity, reduce assumptions, and strengthen everyday client conversations. Most breakdowns in client interactions come from assumptions—about identity, expectations, tone, or intent. This workshop focuses on noticing those assumptions early and replacing them with clarity and curiosity.

Participants learn how to:

  • pause before reacting and get clarity instead

  • ask questions that open up the conversation

  • spot assumptions that might derail trust

  • respond in a way that feels natural, not scripted

  • build trust through simple, everyday communication habits

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Bernadette Smith
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Just the Way You Are: The Power of Inclusive Language