Equality Institute

Equality Institute

Equality Institute provides sensitivity training for customer-facing employees on issues of LGBTQ sensitivity to inspire trust and enhance your brand.

"The time is always right to do what is right."

Dr Martin Luther King Jr


 

Did you know?

  • 82% of trans and gender non-conforming guests have been misgendered in the past year in a restaurant, store, bank or other public space

  • The combined buying power of U.S. lesbian, gay, bisexual and transgender adults is $917 billion annually

  • 96% OF TRANS AND GENDER NON-CONFORMING CUSTOMERS WILL BE MORE LIKELY TO SUPPORT BUSINESSES THAT TRAIN THEIR EMPLOYEES TO BE SENSITIVE

We create the win-win.

The mission of Equality Institute is to ensure that LGBTQ customers, clients and guests receive respectful, sensitive customer service around the globe.

Our easily accessible, non-preachy, interactive trainings ensure that your team has the tools and know-how to comfortably and confidently serve LGBTQ community members, bringing customer loyalty and higher satisfaction scores.

 

OUR HISTORY AND TEAM

Meet the team who will enhance your front line employees' sensitivity towards LGBTQ guests.



Training & consulting

Learn the variety of trainings we offer for every type of institution. Ask us about creating a custom training for your team.



data & RESEARCH

The results from our ground-breaking survey of transgender and non-binary guests and other recent LGBTQ research.


 

Let's Chat.

Use the form below to contact us regarding your consulting inquiry. Please be as detailed as possible. Include your industry along with any specific concerns and requests. We recommend that you first describe the issue you’re having before telling us what you want to achieve. You may also email or call us to make an appointment.

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