introducing
the arc method®

Assumptions kill trust.

Whether it’s about a client, a colleague, or a whole market, assumptions create friction, missed signals, and awkward moments. That’s why we teach people to pause and ask better questions so they get clarity before they take action.

The ARC Method®: Ask. Respect. Connect.

The ARC Method® is our simple, powerful tool for better conversations.

Created by Bernadette Smith, it helps teams build trust—fast. Whether you’re leading, selling, or navigating a tough moment, ARC gives you a clear path forward:

  • Ask questions to get clarity.

  • Respect what you hear.

  • Connect the answers to action.

If you skip a step, the ARC falls. But when you follow it, real connection happens.

Want to try it? Get the Cheat Sheet —>

 
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