Confident LGBTQ+ Inclusion for Client-Facing Teams

Written By Bernadette Smith

Working with LGBTQ+ clients doesn’t require being an expert in identity. It requires clarity, respect, and the ability to navigate unfamiliar situations without making them bigger than they are.

Participants learn how to:

  • avoid assumptions about identity, partners, and families

  • use language that feels respectful and natural

  • respond well when clients share personal information

  • handle uncertainty without freezing or overexplaining

  • repair quickly if something lands the wrong way

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Bernadette Smith
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