Small talk builds trust—but only when you understand what your client values and how they communicate.

Politeness doesn’t always translate across cultures. Here’s how to ensure your behavior builds trust, not distance.

I didn’t know the full story of Juneteenth until a few years ago. I’d heard of it, but never really understood it. That’s embarrassing to admit as someone who’s done inclusion work for nearly two decades. But the truth is, I stayed in my lane. My gay lane. I called myself an ally, but I wasn’t practicing intentional allyship. I was safe. Comfortable. Separate.

When a co-worker comes out, it’s a moment of trust. Learn how to be an ally and offer meaningful support while respecting boundaries and fostering an inclusive workplace for LGBTQ+ employees.

Like many people, I’ve spent a lot of my life “walking on eggshells”. It started as a kid with a father whose temper taught me to stay quiet to keep the peace. For some, especially those from marginalized groups, walking on eggshells becomes a way to stay small and safe. For others, it’s about cancel culture, a fear of getting it wrong.