EQUALITY INSIGHTS
Weekly 5 Things editions plus essays and GUIDANCE on inclusive communication
5 Things / The Wrong Game
I was near the top of my game when I stopped planning weddings. I stopped because I didn't recognize myself anymore.
5 Things / Good intentions
I got yelled at this week. I was volunteering, trying to help someone, and I made a mistaken assumption about what they actually needed. My good intentions could have caused more harm.
5 Things / Flight
I recently received terrible customer service from someone in a membership role. Somehow in 60 seconds, it felt personal, and I was activated. I left angry instead of staying and escalating. I chose flight, not fight, fawn, or freeze.
5 Things / Covert
I was on a sales call this week for a company with many client-facing employees. And I felt a jolt of excitement from the possibility of "covert inclusion." That's my favorite kind of work.