Misgendering moments are tricky. Here’s how to respond with confidence, compassion, and professional poise.

Use the ARC Method® to address biased client comments while preserving trust and business credibility.

As a very slow (business-wise) Pride month approaches, despair and tears arrived on Tuesday. I even teared up a little in front of a client. It was a moment in which my authenticity risked being embarrassing, but ended up being connective. Have you ever had that experience?

ARC builds trust—but humility keeps it real. Here's why it matters in every client conversation.

It’s a long weekend in the U.S., and I don’t have a show on Monday. In the spirit of reflection, I decided to feed ChatGPT my 5 Things content over the past 5 years and tell me the top themes.