EQUALITY INSIGHTS
Weekly 5 Things editions plus essays and GUIDANCE on inclusive communication
When a Client Misgenders Your Colleague: What to Do in the Moment
Misgendering moments are tricky. Here’s how to respond with confidence, compassion, and professional poise.
How to Navigate a Client’s Biased Comment Without Losing the Relationship
Use the ARC Method® to address biased client comments while preserving trust and business credibility.
5 Things / Crickets
As a very slow (business-wise) Pride month approaches, despair and tears arrived on Tuesday. I even teared up a little in front of a client. It was a moment in which my authenticity risked being embarrassing, but ended up being connective. Have you ever had that experience?
Why Humility Is the Secret Ingredient That Makes the ARC Method® Work
ARC builds trust—but humility keeps it real. Here's why it matters in every client conversation.
5 Things / 5 Themes
It’s a long weekend in the U.S., and I don’t have a show on Monday. In the spirit of reflection, I decided to feed ChatGPT my 5 Things content over the past 5 years and tell me the top themes.