How to Repair Client Rapport When You’ve Made a Cultural Misstep
You made a cultural mistake. Now what? Here’s how to recover without losing trust or credibility.
5 Things / Lead with Humanity
It’s been five years since COVID changed everything. The whiplash in our workplaces was unprecedented. For a minute, our walls came down. We saw our colleagues’ beautiful, complicated humanity: Zoom interruptions from kids and pets, real emotions spilling out. The possibility for more meaningful connections was right there. I bet you made some.
When a Client Complains About “Too Much DEI”: How to Respond Without Apologizing
When clients resist DEI, don’t retreat. Here’s how to respond with clarity, curiosity, and confidence.
The #1 Mistake Professionals Make with Culturally Diverse Clients (and How to Avoid It)
Making assumptions kills trust—especially across cultures. Here’s how to pause, ask, and connect instead.
5 Things / Let’s Go
I felt my energy shift this week from stagnation to action. I’m rested, recharged, and ready (and yes, ready to play pickleball outside). How about you? Something is moving. Conversations are picking up. People are realizing that waiting doesn’t make the work go away—it just makes it harder later.