Equality Institute


An LGBT e-learning including scripted scenes with actors focused on practical customer service to transgender and other LGBTQ customers

FLEX eLearning

FLEX (Front Line Employee eXcellence) is a series of short situational eLearning videos and quizzes that can be completed from any internet-enabled device in less than thirty minutes or uploaded to a company's learning management system. The FLEX core content focuses on strengthening customer service to transgender and gender diverse guests. These are the customers who are the most marginalized and at risk for insensitive customer service, even by the employees with the very best intentions.

FLEX is available as an off-the-shelf product or can be tailored for your workplace and specific industry.