Level 2C: LGBTQ+ Inclusive Sales Certificate

$199.00

Overview

Inclusive selling is about more than closing deals — it’s about building trust that lasts.

The LGBTQ+ Inclusive Sales Certificate equips trusted advisors, consultants, and sales professionals with the skills to engage clients authentically, navigate diverse identities with confidence, and earn credibility across cultures.

This program builds on Level 1: LGBTQ+ Inclusion Awareness Certificate and expands into real-world client scenarios — from first impressions to follow-up conversations — helping professionals turn inclusive communication into a competitive advantage.

You’ll Learn How To

  • Build authentic relationships with LGBTQ+ clients

  • Ask inclusive questions that uncover client needs without making assumptions

  • Recognize and repair bias or awkward moments during consultations or sales calls

  • Confidently use correct pronouns, titles, and family language in client interactions

  • Address concerns about diversity or inclusion from clients or colleagues respectfully

Take it from one of our graduates, Greg from the Hotel Monaco:

“Just wanted to let you know that I REALLY not only enjoyed this course, but the way it was presented. Learned a ton of information. And I really liked the underlying tone – just be yourself, ask questions if you don’t know, and genuinely care about your people – gay, straight or whatever. Very well done! And very well received.”

Course Format

  • ~60 minutes total

  • Short, story-driven videos with real client scenarios and interactive reflections

  • Closed captions in English and Spanish

  • Screen-reader compatible and keyboard navigable

  • Hosted on Equality Institute’s LMS or available as SCORM/xAPI for client LMS integration

  • Self-paced and mobile-friendly, accessible anytime

Certificate Details

  • Designed for realtors, financial planners, insurance agents, and other client-facing professionals

  • Includes five foundational modules from Level 1 plus six advanced sales and customer service modules:

    1. Assumptions and Authenticity. Learn how to ask about partners, pronouns, and personal details without overstepping.

    2. Great Brands Take Stands. Learn how to stand out in a crowded marketplace.

    3. Policy Progress. Learn what policies matter most to LGBTQ+ people.

    4. Misgendering Matters and ID Issues. Learn how to confidently avoid misgendering and what to do if someone’s ID doesn’t match their appearance.

    5. Showcasing Diversity. Learn how to authentically tell your clients you’re LGBTQ+ friendly.

  • Earn a digital Certificate of Completion after achieving a 70 % score on quizzes

  • Certificate valid for one year; renewal available through a 15-minute refresher course

  • Average completion time: ≈ 75 minutes

Overview

Inclusive selling is about more than closing deals — it’s about building trust that lasts.

The LGBTQ+ Inclusive Sales Certificate equips trusted advisors, consultants, and sales professionals with the skills to engage clients authentically, navigate diverse identities with confidence, and earn credibility across cultures.

This program builds on Level 1: LGBTQ+ Inclusion Awareness Certificate and expands into real-world client scenarios — from first impressions to follow-up conversations — helping professionals turn inclusive communication into a competitive advantage.

You’ll Learn How To

  • Build authentic relationships with LGBTQ+ clients

  • Ask inclusive questions that uncover client needs without making assumptions

  • Recognize and repair bias or awkward moments during consultations or sales calls

  • Confidently use correct pronouns, titles, and family language in client interactions

  • Address concerns about diversity or inclusion from clients or colleagues respectfully

Take it from one of our graduates, Greg from the Hotel Monaco:

“Just wanted to let you know that I REALLY not only enjoyed this course, but the way it was presented. Learned a ton of information. And I really liked the underlying tone – just be yourself, ask questions if you don’t know, and genuinely care about your people – gay, straight or whatever. Very well done! And very well received.”

Course Format

  • ~60 minutes total

  • Short, story-driven videos with real client scenarios and interactive reflections

  • Closed captions in English and Spanish

  • Screen-reader compatible and keyboard navigable

  • Hosted on Equality Institute’s LMS or available as SCORM/xAPI for client LMS integration

  • Self-paced and mobile-friendly, accessible anytime

Certificate Details

  • Designed for realtors, financial planners, insurance agents, and other client-facing professionals

  • Includes five foundational modules from Level 1 plus six advanced sales and customer service modules:

    1. Assumptions and Authenticity. Learn how to ask about partners, pronouns, and personal details without overstepping.

    2. Great Brands Take Stands. Learn how to stand out in a crowded marketplace.

    3. Policy Progress. Learn what policies matter most to LGBTQ+ people.

    4. Misgendering Matters and ID Issues. Learn how to confidently avoid misgendering and what to do if someone’s ID doesn’t match their appearance.

    5. Showcasing Diversity. Learn how to authentically tell your clients you’re LGBTQ+ friendly.

  • Earn a digital Certificate of Completion after achieving a 70 % score on quizzes

  • Certificate valid for one year; renewal available through a 15-minute refresher course

  • Average completion time: ≈ 75 minutes

FREQUENTLY ASKED QUESTIONS

Do I need to take Level 1 first?
Not separately. Level 2C includes all eight foundational LGBTQ+ Inclusion Awareness modules. If you’ve already completed Level 1, your progress carries over — you’ll move straight into the sales-specific lessons.

What’s in it for me?
You’ll earn a recognized Equality Institute certificate that helps you build credibility with a fast-growing and influential client demographic. Completion also counts toward the LGBTQ+ Inclusion Champion™ Certificate

When can I start?
Anytime. The course is available on demand, so you can complete it at your own pace.

Is there homework?
No required homework, though you’ll get the most from the program if you apply the tools directly in client conversations.

Is there a test?
Yes. Each module includes short quizzes. A passing score of 70 % earns your certificate.

Can I rewatch the content?
Yes. You can revisit modules anytime within your one-year license.

What happens after one year?
Your certification is valid for 12 months. You can renew for $49 by taking a 15-minute refresher micro-course that includes new terminology, data, and client trends.

Is the content accessible?
Yes. All videos include closed captions in English and Spanish, and the entire program is compatible with screen readers and keyboard navigation.