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Level 2B: LGBTQ+ Inclusive Service Certificate

$199.00

Overview

Every customer interaction shapes your brand. The LGBTQ+ Inclusive Service Certificate helps client-facing employees deliver respectful, confident, and authentic service to every guest or customer.

Building on the foundation of Level 1: LGBTQ+ Inclusion Awareness, this certification equips service professionals to recognize bias, use inclusive language naturally, and create positive experiences for LGBTQ+ clients and colleagues.

Through relatable video scenarios and real-world examples from hospitality, retail, and public-facing roles, learners gain practical tools to communicate with care and strengthen relationships that drive loyalty.

You’ll Learn How To

  • Welcome and serve LGBTQ+ customers with confidence and respect

  • Recognize and correct misgendering or bias during customer interactions

  • Use inclusive greetings and pronouns naturally in speech and writing

  • Respond appropriately when colleagues or customers challenge inclusion efforts

  • Create safe, affirming spaces that build trust and repeat business

  • Model allyship and empathy as part of professional service standards

Take it from one of our graduates, Greg from the Hotel Monaco:

“Just wanted to let you know that I REALLY not only enjoyed this course, but the way it was presented. Learned a ton of information. And I really liked the underlying tone – just be yourself, ask questions if you don’t know, and genuinely care about your people – gay, straight or whatever. Very well done! And very well received.”

Course Format

  • ~40 minutes total

  • Short, story-driven videos with interactive knowledge checks and reflection prompts

  • Closed captions in English and Spanish

  • Screen-reader compatible and keyboard navigable

  • Hosted on Equality Institute’s LMS or available as SCORM/xAPI for client integration

  • Self-paced, mobile-friendly, available anytime

Certificate Details

  • Designed for customer-facing roles in hospitality, retail, call centers, and public service

  • Includes seven foundational modules from Level 1 plus two service-specific modules: Misgendering Matters and ID Issues. Learn how to confidently avoid misgendering and what to do if someone’s ID doesn’t match their appearance.

  • Earn a digital Certificate of Completion after achieving a 70 % quiz score

  • Certificate valid for one year; renew through a 15-minute refresher micro-course

Overview

Every customer interaction shapes your brand. The LGBTQ+ Inclusive Service Certificate helps client-facing employees deliver respectful, confident, and authentic service to every guest or customer.

Building on the foundation of Level 1: LGBTQ+ Inclusion Awareness, this certification equips service professionals to recognize bias, use inclusive language naturally, and create positive experiences for LGBTQ+ clients and colleagues.

Through relatable video scenarios and real-world examples from hospitality, retail, and public-facing roles, learners gain practical tools to communicate with care and strengthen relationships that drive loyalty.

You’ll Learn How To

  • Welcome and serve LGBTQ+ customers with confidence and respect

  • Recognize and correct misgendering or bias during customer interactions

  • Use inclusive greetings and pronouns naturally in speech and writing

  • Respond appropriately when colleagues or customers challenge inclusion efforts

  • Create safe, affirming spaces that build trust and repeat business

  • Model allyship and empathy as part of professional service standards

Take it from one of our graduates, Greg from the Hotel Monaco:

“Just wanted to let you know that I REALLY not only enjoyed this course, but the way it was presented. Learned a ton of information. And I really liked the underlying tone – just be yourself, ask questions if you don’t know, and genuinely care about your people – gay, straight or whatever. Very well done! And very well received.”

Course Format

  • ~40 minutes total

  • Short, story-driven videos with interactive knowledge checks and reflection prompts

  • Closed captions in English and Spanish

  • Screen-reader compatible and keyboard navigable

  • Hosted on Equality Institute’s LMS or available as SCORM/xAPI for client integration

  • Self-paced, mobile-friendly, available anytime

Certificate Details

  • Designed for customer-facing roles in hospitality, retail, call centers, and public service

  • Includes seven foundational modules from Level 1 plus two service-specific modules: Misgendering Matters and ID Issues. Learn how to confidently avoid misgendering and what to do if someone’s ID doesn’t match their appearance.

  • Earn a digital Certificate of Completion after achieving a 70 % quiz score

  • Certificate valid for one year; renew through a 15-minute refresher micro-course

FREQUENTLY ASKED QUESTIONS

Do I need to take Level 1 first?
Not separately. Level 2B includes the full foundational LGBTQ+ Inclusion Awareness modules. If you’ve already completed Level 1, your progress carries over—you’ll skip those lessons and focus on the service-specific modules.

What’s in it for me?
You’ll earn a recognized Equality Institute certificate that demonstrates you can deliver LGBTQ+ inclusive service with professionalism and authenticity. Completion also counts toward the LGBTQ+ Inclusion Champion™ Certificate.

When can I start?
Anytime. The course is on-demand and self-paced.

Is there homework?
No required homework, though you’ll see the best results if you apply the course tips in your daily customer interactions.

Is there a test?
Yes. Each section includes short quizzes, and you must score 70 % to earn your certificate.

Can I rewatch the content?
Yes. You can revisit modules anytime within your one-year license.

What happens after one year?
Your certification is valid for 12 months. Renew it by taking a 15-minute refresher course ($49) with updated terminology and scenarios; you’ll receive a new digital certificate.

Is the content accessible?
Yes. All videos include closed captions in English and Spanish and are fully screen-reader compatible.