EQUALITY INSIGHTS
Weekly 5 Things editions plus essays and GUIDANCE on inclusive communication
What to Do When a Client Gets Quiet: Cultural Nuance or Discomfort?
When silence shows up in client conversations, ARC helps you listen for what it really means.
Building Trust When You Don’t Share the Same Identity or Background
You don’t need shared identity to build trust. ARC helps you connect across real and perceived differences.
5 Things / Simplicity
In a year where finding good vibes is harder than ever, I had an embarrassment of riches this week! So many stories to choose from. I’ll save some for next week, but I’m feeling optimistic.
When Humor Doesn’t Translate: What to Do When Your Icebreaker Flops
Your joke fell flat. Now what? Here’s how to recover and reconnect using the ARC Method®.
Avoiding Cultural Assumptions Without Tiptoeing
Avoiding assumptions matters—but silence can hurt trust too. ARC helps you engage across cultures with confidence.