Turning a Diversity Question into a Credibility Moment with Clients
Don’t panic when a client asks about DEI. Here's how to respond with confidence and credibility.
How to Repair a Client Relationship After You’ve Missed the Mark
When you say the wrong thing to a client, ARC helps you repair the relationship without shame.
5 Things / Influence
The world has a new pope, Leo XIV, born here in Chicago. My partner was one of the many eagerly awaiting the announcement. No, she didn’t grow up Catholic like me; she was anxious because she’s deeply aware of his global influence. Was he going to be progressive or regressive? What would he say about LGBTQ+ people like us?
5 Things / Shared Laughter
Tuesday arrived, and once again, I stressed about what I was going to bring to comedy class that night. Everyone in class has the same “what am I going to write?” moment every week. We all figure it out and show up. One of my classmates was recently laid off and didn’t come with prepared material to work out. Instead, she riffed off a keyword.
How to Normalize Inclusive Language Without Making It Weird
Use inclusive language naturally and confidently—no scripts, no preachiness, just clarity and care.