EQUALITY INSIGHTS
Weekly 5 Things editions plus essays and GUIDANCE on inclusive communication
What to Do If You Mispronounce a Client’s Name (Again)
Missteps happen—owning a name mistake with grace can actually build trust, not break it.
5 Things / Transparency
I’ve remembered a truth lately: when things feel shaky, people want more communication, not less. Even if it’s imperfect. Even if it’s “we don’t know yet.” Especially then.
The Problem with “Treat Everyone the Same” in a Diverse World
“Treat everyone the same” sounds inclusive—but it can erase what makes people feel seen and supported.
5 Things / FAQ
I enjoyed a few days last week in Monterrey, MX, a beautiful, vibrant city in the mountains with a kind pickleball community. It reminded me that community is everywhere if you look for it. Feel free to follow me on Instagram.
How to Prep Your Team for Inclusive Client Presentations
Help your team show up with credibility and care during client meetings—without fear or missteps.