EQUALITY INSIGHTS
Weekly 5 Things editions plus essays and GUIDANCE on inclusive communication
The #1 Mistake Professionals Make with Culturally Diverse Clients (and How to Avoid It)
Making assumptions kills trust—especially across cultures. Here’s how to pause, ask, and connect instead.
5 Things / Let’s Go
I felt my energy shift this week from stagnation to action. I’m rested, recharged, and ready (and yes, ready to play pickleball outside). How about you? Something is moving. Conversations are picking up. People are realizing that waiting doesn’t make the work go away—it just makes it harder later.
How to Get to Know a Client Personally—Without Making It Weird
Personal rapport matters—but assumptions kill trust. Here’s how to connect without crossing a line.
5 Things / Strategic Play
I'm competing in an LGBTQ pickleball tournament today and slowly finding a queer pickleball community here in Chicago. I played five times this week; I had plenty of time with no keynotes on the schedule. Entrepreneurship brings uncertainty but it also brings the privilege of freedom – if we accept it.
Beyond Small Talk: Building Cross-Cultural Client Relationships That Actually Stick
Skip the small talk. Build trust across cultures with questions that connect, not just fill silence.