EQUALITY INSIGHTS
Weekly 5 Things editions plus essays and GUIDANCE on inclusive communication
Beyond Small Talk: Building Cross-Cultural Client Relationships That Actually Stick
Skip the small talk. Build trust across cultures with questions that connect, not just fill silence.
5 Things / Sticky
I had a sales call this week that reminded me exactly why I built the Inclusive 360 assessment – and why I keep showing up. This fintech company isn’t backing off from DEI — they’re all in.
How to Build Trust with New Clients Across Cultures Without Making It Weird
Building rapport across cultures starts with curiosity, not comfort. Here’s how to get it right.
How to Respond When a Client Crosses Physical Boundaries
Protect your team when clients cross physical boundaries—without drama, but with leadership and clarity.
5 Things / A Shortcut
I gave a speech this week where I talked about my divorce and how the distraction led to mistakes at work. Because I didn’t tell anyone, I never gave them a chance to be understanding or empathetic.