Bernadette Smith 2/27/25 Bernadette Smith 2/27/25

Beyond Small Talk: Building Cross-Cultural Client Relationships That Actually Stick

Skip the small talk. Build trust across cultures with questions that connect, not just fill silence.

Bernadette Smith 2/21/25 Bernadette Smith 2/21/25

5 Things / Sticky

I had a sales call this week that reminded me exactly why I built the Inclusive 360 assessment – and why I keep showing up. This fintech company isn’t backing off from DEI — they’re all in.

Bernadette Smith 2/20/25 Bernadette Smith 2/20/25

How to Build Trust with New Clients Across Cultures Without Making It Weird

Building rapport across cultures starts with curiosity, not comfort. Here’s how to get it right.

Bernadette Smith 2/19/25 Bernadette Smith 2/19/25

How to Respond When a Client Crosses Physical Boundaries

Protect your team when clients cross physical boundaries—without drama, but with leadership and clarity.

Bernadette Smith 2/14/25 Bernadette Smith 2/14/25

5 Things / A Shortcut

I gave a speech this week where I talked about my divorce and how the distraction led to mistakes at work. Because I didn’t tell anyone, I never gave them a chance to be understanding or empathetic.