5 Things / Always Empathy
5 Things Bernadette Smith 5 Things Bernadette Smith

5 Things / Always Empathy

I believe it always comes back to empathy, in this case, the manager having empathy for that employee. Whether we’re talking about conversations about politics or race, or whatever, inclusion always comes back to empathy. After all, I only know my lived experience, and it’s been full of privilege.

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5 Things / lessons
5 Things Bernadette Smith 5 Things Bernadette Smith

5 Things / lessons

Sometimes I feel like being a leader means I’m in a near-constant state of asking myself, “OK, so what can I learn from this?”

I often look at work (and sometimes life) as an experiment. I’ve been a business owner for over 17 years now and it’s impossible to get it right all the time. And it’s certainly impossible to be all things to all people. My work, whether it’s writing, or speaking, or building and leading a team, is constantly being evaluated, tweaked, and adjusted along the way. But one thing being a business owner has taught me is to focus on progress over perfection.

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