Equality Institute

Equality Insights Blog

Introducing FLEX

We realize that pulling employees from the floor for a mandatory training is expensive, often requires overtime pay and sometimes coordination with a union. Equality Institute is proud to introduce a new online training solution designed to integrate with a company or institution's existing Learning Management System (LMS).

Equality Institute's FLEX (Front Line Employee eXcellence) program is a series of videos designed to make cultural competency training accessible for all levels of employees. Our short videos deliver powerful, but simple tips, on how to provide excellent customer service to diverse customers, clients and guests. The FLEX core program focuses on customer service to transgender and gender diverse customers, and the entire training takes about 20 minutes. 

To schedule an online demo of FLEX, email us today!

Bernadette Smith