Come As You Are:

We work in a marketplace where every conversation feels a little more complex than it used to. People genuinely want to build connection, and they want to do it well. But the moment a comment lands differently than expected or a client signals a perspective they didn’t see coming, even seasoned professionals can get awkward. Not because they don’t care — but because they’re not sure what to do next.

We’ve told people to keep things neutral, stay professional, treat everyone the same. But neutrality isn’t connection, and avoiding anything that might feel personal doesn’t create safety. It creates distance. In a diverse, discerning marketplace, those habits can quietly cost teams trust they don’t even realize they’re losing.

There’s a more practical way to navigate these moments. Trust grows when people have a simple, memorable way to engage real-time differences without overthinking every syllable. The ARC Method® (Ask, Respect, Connect) gives them exactly that — a versatile, real-time tool that helps professionals stay grounded, respond with clarity, and move a conversation forward positively.

In this engaging, fun session, Bernadette takes audiences inside the small moments that shape client relationships. She shares the kinds of everyday missteps we all recognize — the ones that make people think, “Yep, I’ve done that.” Participants see how subtle shifts in language and presence can lower defensiveness, repair rapport, and strengthen connection across perspectives.

By the end, they leave with something rare: a simple approach they can rely on in the moment, even when the moment is unpredictable.

Are you ready to help your teams build trust in the moments that matter most?