"At the end of the day, our bottom line is in the hands
of our front line."
John Timmerman, former VP of Operations, Ritz-Carlton
Did you know?
estimates suggest there are 35 million LGBTQ+ people In the U.s.
The combined buying power of U.S. LGBTQ adults is $917 billion annually
20% of THOSE 18-34 IDENTIFY AS LGBTQ AND 12% IDENTIFY AS TRANSGENDER OR GENDER NON-CONFORMING
82% of transgender and gender non-conforming guests have been misgendered in the past year in a store, bank or other public space
96% OF TRANS AND GENDER NON-CONFORMING CUSTOMERS WILL BE MORE LIKELY TO SUPPORT BUSINESSES THAT TRAIN THEIR EMPLOYEES TO BE inclusive
What does this mean for your business?
Your organization is exposed if your team members do not receive training on how to comfortably and confidently serve LGBTQ and other diverse colleagues and community members.
Equality Institute provides an LGBT 360 approach to inclusivity. Our training and consulting services help you create a truly inclusive workforce, improve corporate culture, and help your team effectively sell and service the loyal LGBT market. Our approach creates meaningful dialogue, instills empowering tools, and reduces your organization's legal exposure.
Our approach ensures that your team members, including the front line team, have the tools and know-how to serve all diverse guests and successfully and powerfully interact with diverse colleagues. This brings employee and customer loyalty, improved corporate culture -- and saves you money.
Meet the team who will enhance your employees' sensitivity towards colleagues and guests.
Learn the variety of trainings we offer for every type of institution. Ask us about creating a custom training for your team.
The results from our ground-breaking survey of transgender and non-binary guests and other recent LGBTQ research.
Use the form below to contact us regarding your consulting inquiry. Please be as detailed as possible. Include your industry along with any specific concerns and requests. We recommend that you first describe the issue you’re having before telling us what you want to achieve. You may also email or call us to make an appointment.