
What to Say When a Client Talks Over Your Colleague—Every. Single. Time.
Interrupting isn’t just rude—it erodes trust. Here’s how to speak up for your colleague, professionally.

5 Things / Cheers
This week, I facilitated a “Rock Paper Scissors” (RPS) tournament. It’s a high-energy, super fun, large group activity, where, at the end, two people are competing in RPS while the group loudly cheers them on. The whole thing takes just a few minutes, but the energy it creates is electric.

Turning a Diversity Question into a Credibility Moment with Clients
Don’t panic when a client asks about DEI. Here's how to respond with confidence and credibility.

How to Repair a Client Relationship After You’ve Missed the Mark
When you say the wrong thing to a client, ARC helps you repair the relationship without shame.

5 Things / Influence
The world has a new pope, Leo XIV, born here in Chicago. My partner was one of the many eagerly awaiting the announcement. No, she didn’t grow up Catholic like me; she was anxious because she’s deeply aware of his global influence. Was he going to be progressive or regressive? What would he say about LGBTQ+ people like us?