LGBTQ+ Inclusive Sales, Marketing, & Customer Service Certificate Course
Over 20% of Gen Z are identifying as LGBTQ+ (Gallup). 15 states and the U.S. passport allow for third gender options. Airlines now let passengers set their gender as "unspecified." What does this mean for your work?
A lot.
Discover the tools and know-how to confidently sell, market to and serve this emerging market, and learn how to avoid misgendering or displaying unconscious bias towards your LGBTQ guests. This inspirational, yet practical, course addresses best practices to understand and interact with the LGBTQ+ community, empower diverse team members, and create a profitable culture of inclusion.
Topics covered:
an explanation of L, G, B, T, Q and beyond
the spectrum of gender and sexuality
laws and policies affecting the community
allyship / conversation starters for this diverse community
best practices in LGBTQ inclusive marketing
Take it from one of our graduates, Greg from the Hotel Monaco:
“Just wanted to let you know that I REALLY not only enjoyed this course, but the way it was presented. Learned a ton of information. And I really liked the underlying tone – just be yourself, ask questions if you don’t know, and genuinely care about your people – gay, straight or whatever. Very well done! And very well received.”
Additional details:
45 minute eLearning with short videos, homework, and knowledge checks
Hosted on our Learning Management System
Certified badge issued to organizations with 51%+ employees who complete. Certificates of completion issued to individuals.
1 year license
FREQUENTLY ASKED QUESTIONS
What's in it for me?
*Equality Institute (EI) certificate badge you can proudly display on your website
*certificate of completion by email
Dates and Times
Register anytime and take the course at your pace. This course is particularly valuable for those who can't take the course live.
Do I have to do homework?
Yes! We will assign a practical, useful homework assignment and each participant is required to submit homework in order to complete the program.
Is there a test?
Yes, there are quiz questions, and you’re expected to answer all of the questions correctly.
How long is the course?
It takes about 45 minutes in total to complete.
Can I rewatch the sessions?
Yes, you can go back through the program as many times as you need to before you complete the program.
How much does it cost?
The cost is $249. The payment is non-refundable but is transferable if you cannot attend but want to send someone else instead.
Is graduation guaranteed?
No, but if you watch the videos and pass the quiz with at least a 70%, then there's no reason you shouldn't successfully complete the program.
Can my entire staff participate?
Absolutely, but we require each individual to register and participate separately. The certificate is per individual, not per company. This is to avoid a situation where an employee moves onto another company but the original company maintains the certificate, even though no other staff have been trained.
Can you provide the course to my entire staff and provide a company-wide certificate?
Yes, of course! Please email info {at} theequalityinstitute {dot} com to discuss.