FLEX (Front Line Employee eXcellence) E-Learning
FLEX is a series of short situational e-learning videos and quizzes that can be completed from any internet-enabled device in less than thirty minutes or uploaded to a company's learning management system. The FLEX core content focuses on strengthening customer service to transgender and gender diverse guests. These are the customers who are the most marginalized and at risk for insensitive customer service, even by the employees with the very best intentions.
FLEX is available as an off-the-shelf product or can be customized for your workplace and specific industry. Contact Bernadette to schedule a demo of FLEX.