Your team members are the ones on the front line interacting with your customers. Inspiring them, empowering them and making them feel valued is a critical first step towards excellent customer service. Here are some more tips on creating an inclusive, culturally sensitive workplace:
Create inclusive and equitable space for team members to process and address different responses to company policies.
Develop community norms. Seek to build in factors and conditions that promote equity, dialogue across differences, healing spaces, and critical thinking and reflection.
Integrate relational and trust-building participation strategies or activities where possible, to increase team members’ sense of emotional, spiritual, and physical well-being.
Seek to integrate art and music from a variety of different cultural backgrounds.
Ensure that all trainings and the ways they are framed reflect the leadership, interests, perspectives, and needs of people of color and other marginalized communities.
Adapted from Decentering Whiteness and Creating Inclusive and Equitable Conferences: A Tip Sheet, written by a multiracial, multinational working group of racial and social justice educators, organizers, scholars, researchers and activists: Natasha Aruliah, Sonali Sangeeta Balajee, Shakti Butler, Bill Calhoun, Diane Goodman, Sally Leiderman, Emily Morrison and Maggie Potapchuk. Dec. 2015